Free Shipping
Free shipping is available for most of the countries and regions on the list of our website, except a few regions and countries. If your country is not on the list, please contact us. Delivery Time
Items will be shipped out in the following business days after you have checked out. Generally, we ship our products from HK warehouse by DHL or UPS. Generally, our courier company will take about 3-7 business days for shipment, while Registered Mail will take up to 2 weeks. In some rare cases, delivery time might be delayed due to local customs clearance. If you are located in UK, here is a piece of big news: we have a warehouse in UK. We will dispatch your order from UK directly after we get your clear payment. Generally, it will take about 2-3 business days for shipment. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
WARNING:
Because of some unforeseen factors, we couldn’t guarantee that you could receive the goods on time. The following situations will affect the time you receive the goods:
1. Wrong information, such as consignee address, consignee name, consignee postal code and other required information about consignee. 3. Weather factors and some other natural factors would result to the delay of delivery time.
Order Url
In order to offer customers with better and faster services, our company specially prepares three different websites for customers who come from different countries. Thus, customers and we can have a better communication and exchange.Customers can place their orders according to the websites. The following forms will present the websites and the countries and cities suitable for these websites.
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Official Website |
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UK |
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Australia, Indonesia, Malaysia, New Zealand ＆Singapore |
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Japan |
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Brazil |
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Wholesale Business Development |
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Remote Area Fee
Some postal addresses may be charged extended area fee or overwater charges, please contact us for more information if your address should fall within such areas.
Lost or Damaged in Transit
All the items werecarefully checked before sending out, if you received a broken item, please keep all the packaging materials, take photos and send to us immediately for claiming compensation against the courier company. We only accept those cases reported within 7 days from purchasing. Reimbursement of claims will be the value that the courier compensates towards each individual case. The investigation process usually takes 30 days.
Import Tax
In some countries, customs may charge taxes for importing goods such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees, etc.
Buyers as importers are responsible for paying such costs. Buyers cannot request to cancel the payments or request for refund under this situation.
In most cases, more than 90% of our buyers do not incur any tax, and they will even find that although they have paid the tax, it is still cheaper than the street prices.
Buyers are advisable to check local tax authorities.
Terms of Acceptance
Xtrons will not be responsible for loss or damage of uninsured packages; The Courier Company would compensate the reimbursement. Insurance is required for any claims that may arise.
Xtrons will not be responsible for any import tax, customs fee, or customs delay. Should the buyer refuse to pay the above fees resulting in the parcel being returned, the parcel will not be sent out again until the above fees have been paid up and cost for resending the parcel be borne by the buyer.
Shipment will be processed within 2 working days after clearance of payment. We use DHL, FedEx & TNT couriers. Parcels will arrive within 3 working days to most international cities. In most cases, fewer than 10% of items will take longer due to customs clearance. We reserve the right to cancel the transaction at any time for any reason.
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