Return Policy
If you aren’t satisfied with your purchase, you may be eligible for a return or refund. All returned and refund products must be in brand-new condition, unused and with original tags and packaging.
Non-defective product(s) (subject to product receipt date)
|
Deadline (day) |
Refund Ratio (%) |
Shipping Cost |
|
0-7 |
80 |
√ |
|
7-15 |
65 |
√ |
|
15-30 |
50 |
√ |
|
＞30 |
0 |
- |
（“√”represents you should pay the shipping costs when we send goods to customers.）
Note: This form is applicable for non-defective but affect secondary sales’ products.
Defective product(s) (subject to product receipt date)
Because of transportation, improper handling and other factors, when you receive the products, they will have some damage. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA form. If so, we will not accept your requirements, and you will undertake the loss yourself.
|
Deadline |
Policy |
Shipping Costs |
Warranty Policy |
Inspection Fees |
Guarantee
Fees |
|
0-7days |
refund (full) |
- |
FULL(fittings＆ parts included) |
NO |
NO |
|
|
√ |
|
7-30days |
refund(partial) |
- |
FULL(fittings ＆ parts included) |
NO |
NO |
|
|
√ |
|
1-3 months |
warranty |
× |
FULL(fittings ＆ parts included) |
NO |
NO |
|
3months-1year |
warranty |
× |
HOST(parts included, fittings excluded) |
YES |
NO |
|
1-2years |
warranty |
× |
HOST(parts included, fittings excluded) |
YES |
YES |
1. “√”represents we undertake the shipping costs when we send goods to customers.
2. “×”represents customers undertake the shipping costs themselves when we send goods to customers.
NOTE: (Defective products)
1. How to judge the actual date of receipt: Customer’s actual receipt date shall prevail. You only need to check whether the packaging is intact or not when you receive the goods. If you confirm the product packaging has no problem, you can sign your name. If the product packaging is damaged, please reject it directly and contact us within 24 hours after receiving them, otherwise we will not accept your requirements.
2. For warranty products, if there aren’t any problems after our carefully check, customers should undertake the shipping costs when we send them back to you.
3. For all situations, if the customers need to return the products to us, customers should undertake the shipping costs themselves.
4. For 1-2 years’ warranty products, we will ask for some repair costs according to the damage.
5. If the goods don’t have any problems, Xtrons promises: since the date you actually receive the goods and within 7 days, as long as they are not used and does not affect the secondary sales, and you will undertake the shipping costs when you send them back to us, we can fully refund. We guarantee that the products sold in our website are 100% brand new and free from defects in material and workmanship. In order to protect customers’ interests, the following cases are deemed to affect the secondary sales:
1) The original packaging was opened or the machine was installed and switched on.
2) The sealing product’s original package was opened.
3) The products were energized and inserted into the slot.
4) Software or CD-ROM goods do not accept returns.
5) Products which were specified to say that cannot be returned when you purchase.
6) Other cases which may affect the secondary sales.
6. Generally, our repair deadline is about two months, if customers are willing to pay a small amount of money on deposit, we can provide the alternative machines of the same model. If customers need the machine in a hurry, and customers are willing to receive the alternative machines, we can provide the alternative machines of the same model.
WARNING:
1. For maps card, you cannot copy or modify the files in the cards. Because of that your maps card can’t be used normally, customer shall undertake the consequences.
2. If you want us to change a unit for you, please pay attention to the date of you actually receive it, it must be within 7 days. We won’t exchange a brand-new item to you when it is out of 7 days, but we can repair it or send a retreading item to you. | 
