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We will ship to Europe. Australia. USA. Other Countries using DHL or UPS within 2-3 working days after funds are cleared. We do not send our items to AFPO and Indonesian addresses, we apologise for any inconvenience caused.
We will ship the items within 2 working days after payment confirmation that funds had been cleared on our side
All orders will be delivered by DHL or UPS.
You will receive a delivery notification via email once your order has been sent out.
Our courier company will take about 3~5 business days for shipment, while Registered Mail will take up to two weeks.
In some rare cases, delivery time might be delayed due to local customs clearance.
We do not send to P.O. Box addresses.
Every transaction will be verified against the banks for address and authentication, items will not be sent to addresses that do not meet the requirements.
Combined Shipment
Combined shipping will be available when you purchase more then one item in a single payment. The offer will reduce the overall shipping cost and thus more value for money for the buyer.
The combined shipping cost will be reflected automatically when checking out the shopping cart.
Extended Area Fee
Some postal addresses may be charged an extended area fee or overwater charges please feel free to contact us if your address should fall within such areas for more information.
Import Tax
Some countries' customs may charge taxes for importing goods such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees etc.
Buyers as importer are responsible for paying any such costs. Buyer can not request to cancel the auction or request for refund under this situation.
From past experience, more then 90% of our buyers do not incur any taxes, even buyers that do will find that it is still better value then high street prices.
Buyers are advised to check with the local tax authorities BEFORE purchasing.
Lost or Damaged in Transit
All items are checked before postage, if you received a broken item, please keep all the packaging materials, take photos and send to us immediately for claims against the courier company. We only accept those cases reported within 7 days. Reimbursement of claims will be the value that the courier compensates towards each individual case. This investigation process usually takes 30 days.
Terms of Acceptance
Xtrons will not be responsible for loss or damage of uninsured packages; reimbursement will be the value that the Courier Company compensates. Insurance is required for any claims that may arise.
Xtrons will not be responsible for any import tax, customs fee, or customs delay. Should the buyer refuse to pay the above fees resulting in the parcel being returned, the parcel will not be sent out again until the above fees had been paid up and cost for sending the parcel again be borne by the buyer.
Shipment will be processed within 2 working days after clearance of payment. We use DHL, FedEx & TNT couriers. Parcels will arrive within 3 working days to most international cities. In our past experience, fewer than 10% of items will take longer due to customs clearance.
We reserve the right to cancel the transaction at any time for any reason. |